Not The Screen Support

Need help? Email not-the-screen@kolcu.ai. Please include your device model, operating system version and the app version (shown in the store listing or your device settings). We usually reply within 2 business days.

Frequently asked questions

Is my progress saved?

Yes, on your device. Not The Screen has no account, so progress is not synced between devices and is removed if you delete the app.

How do I change my ad privacy choice?

Open “Ad privacy choices” under Settings → Privacy in the app. On iPhone you can also change “Allow Apps to Request to Track” in Settings → Privacy & Security → Tracking; on Android, use Settings → Google → Ads.

Something is not working.

Try closing and reopening the app and make sure it is updated to the latest version. If the problem continues, email us with your device model and a short description.

Account and data deletion

Not The Screen has no account and no sign-in, and we keep no personal data about you on our own servers, so there is no server-side account to delete. Everything the app stores (progress, settings, purchases owned) stays on your device and is removed when you delete the app.

Anonymous usage statistics cannot be linked to you; turning off “Share anonymous usage stats” stops any further collection. You can also reset or delete your advertising identifier in your device settings at any time. If you have a question or a deletion request about any data, write to not-the-screen@kolcu.ai.